Amazon Music offers several tiers, including Amazon Music Free (ad-supported), Amazon Music Prime (included with Amazon Prime in shuffle mode), and Amazon Music Unlimited (a separate paid subscription with on-demand access to over 100 million songs). If you see a charge from Amazon Music on your bank or credit card statement, it is most likely your Amazon Music Unlimited subscription. Amazon Music Unlimited is billed through your Amazon account, but if you subscribed via the Apple App Store or Google Play, you must cancel through those platforms instead. Below, you will find the exact steps to cancel Amazon Music Unlimited on any billing platform.
How to Cancel Amazon Music Unlimited on the Amazon Website
This is the primary cancellation method for most subscribers who signed up directly through Amazon. You can cancel from any browser on your computer or phone.
How to Cancel Amazon Music Through the Mobile App
You can initiate cancellation from within the Amazon Music app on your phone. However, the app may redirect you to the Amazon website to complete the process.
How to Cancel Amazon Music on Apple (iPhone / iPad)
If you subscribed through the App Store, Apple controls billing. Therefore, you must cancel through Apple Subscriptions instead of through Amazon.
How to Cancel Amazon Music on Google Play (Android)
If you subscribed through the Android app and Google Play bills you, you must cancel through Google Play. Amazon cannot cancel Google-billed subscriptions directly.
How to Cancel Amazon Music via Alexa or Echo Devices
If you subscribed to the Amazon Music Unlimited Single Device plan for an Echo or Fire TV, you can manage it through your Amazon account settings or the Alexa app.
Difficulty
Cancelling Amazon Music Unlimited is straightforward with a difficulty rating of about 1.5 out of 10. The process can be completed in a few clicks through your Amazon account. The only complication arises if you subscribed through Apple or Google Play, in which case you must cancel through that platform instead of Amazon. Always confirm which platform bills you before starting.
Estimated Time
On average, it takes 0003 minutes to cancel an Amazon Music Unlimited subscription.
How to Contact Amazon Music
Amazon customer service can help with cancellation, billing questions, and refund requests for Amazon Music Unlimited.
| Phone | 1-888-280-4331 |
| Help | music.amazon.com/help |
| Site | amazon.com |
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Amazon Music Refund Policy
Amazon Music Unlimited does not automatically provide prorated refunds when you cancel a monthly subscription mid-period. Your access continues until the end of the current billing period, and no further charges are made. However, Amazon’s customer service is known for being helpful with refund requests. If your subscription renewed unexpectedly and you contact Amazon within a few days and have not used the service, Amazon will often issue a refund. For annual plan cancellations, Amazon may provide a prorated refund if you cancel early and have not used the service extensively. If a free trial converted to a paid plan without your knowledge, contact Amazon customer service promptly for a refund. For Apple-billed subscriptions, submit a refund request at reportaproblem.apple.com. For Google Play-billed subscriptions, request a refund through the Google Play Help Center within 48 hours of the charge.
Amazon Music Plans & Pricing (2026)
| Plan | Price | Details |
|---|---|---|
| Amazon Music Free | $0 / month | Ad-supported, limited catalog. No subscription required. |
| Amazon Music Prime | Included with Prime | Full catalog in shuffle mode, ad-free. Requires Amazon Prime ($14.99/month or $139/year). |
| Unlimited Individual (Prime) | $11.99 / month | On-demand access to 100+ million songs, lossless and spatial audio, offline downloads. Annual option: $119/year. |
| Unlimited Individual (Non-Prime) | $12.99 / month | Same features as above without requiring an Amazon Prime membership. |
| Unlimited Family | $21.99 / month | Up to 6 accounts with full Unlimited access. Annual option: $219/year. |
| Unlimited Single Device | $5.99 / month | Unlimited access on one eligible Echo or Fire TV device only. |
Things to Know Before You Cancel
Amazon Music Unlimited vs. Amazon Music Prime. If you have Amazon Prime, you already have Amazon Music Prime included at no extra cost. Canceling Unlimited removes on-demand access to the full 100 million song catalog, but you can still listen in shuffle mode through Prime.
Canceling Amazon Prime also cancels Prime Music. If you cancel your Amazon Prime membership entirely, you will lose access to Amazon Music Prime as well since it is a Prime benefit.
Downloaded songs will stop playing. Any music you downloaded for offline listening through Amazon Music Unlimited will become unplayable after your subscription ends due to DRM protection.
Podcasts remain accessible. Amazon Music includes podcasts, which remain accessible even without a paid subscription. Canceling Unlimited does not remove podcast access.
Playlists and listening history remain. Your created playlists, saved content, and listening history remain in your account. Some items may not be playable after downgrading from Unlimited.
Family plan management. The account holder of a Family plan manages cancellation for the entire plan. All members lose access when the plan is canceled.
Annual plan timing. If you subscribed to the annual plan, canceling stops the next renewal but you retain access until the annual period ends.