How to Cancel Amazon Prime Video Subscription in 2026: Quick & Easy Steps
By Zoe Mitchell
Fintech Product Researcher
Amazon Prime Video is included with Amazon Prime membership and offers streaming of movies, TV shows, and Amazon Originals. Prime Video is also available as a standalone subscription for $8.99/month for those who want video without Prime shipping benefits. As of 2026, Amazon Prime has over 180 million members in the United States. If you see a charge from Amazon.com or Prime Video on your statement, it may be for your subscription. In 2025-2026, Amazon raised Prime membership prices and introduced new ad-supported tiers. Below is how to cancel your Prime Video subscription.
Published March 2, 2026 Last updated on March 2, 2026 4 min read
How to Cancel Amazon Prime on the Amazon Website
This is the most reliable method to cancel your Amazon Prime subscription directly. It works regardless of which device you normally use, and it’s the only way to cancel if you subscribed directly through Amazon’s website.
1
Go to Amazon Prime Page
First, open your web browser and navigate directly to amazon.com/gp/prime/manageprime/. Log in with your email and password if prompted. Additionally, make sure you’re signing into the correct Amazon account.
2
Review Your Membership
Once logged in, you’ll see your Prime membership details including your billing date and benefits. At this point, Amazon may show you what you’ll lose by cancelling and offer alternatives.
3
Click End Membership
Click on End Membership. Amazon may show you retention offers or ask you to select a reason for leaving. However, this is optional and doesn’t affect your cancellation.
4
Confirm Cancellation
Follow the prompts to confirm your cancellation. Amazon will display a confirmation message. As a result, your Prime benefits will continue until the end of your current billing period.
How to Cancel Amazon Prime via the Amazon App
You can also cancel your Amazon Prime membership directly from the Amazon mobile app on iOS or Android. This is convenient if you don’t have access to a computer.
1
Open Amazon App
First, open the Amazon app on your phone or tablet and make sure you’re signed in to the account you want to cancel. This method works on both iOS and Android devices.
2
Go to Account
Next, tap the menu icon (three lines) in the bottom right of the screen, then tap Your Account. This will open your account management page.
3
Manage Prime Membership
Tap Manage Prime Membership. This will open the Prime management page.
4
End Membership
Tap End Membership and follow the prompts to confirm. Your benefits will continue until your billing period ends.
How to Cancel Amazon Prime by Phone
If you’re having trouble cancelling online or need assistance, you can cancel Amazon Prime by calling customer service directly.
1
Call Amazon Customer Service
Call Amazon at 1-888-280-4331. This is the primary customer service number for Prime-related issues.
2
Request Cancellation
When connected, tell the representative you want to cancel your Prime membership. Have your account email ready for verification.
3
Confirm Cancellation
Follow the representative’s instructions to complete the cancellation. Get a confirmation number for your records.
How to Cancel Amazon Prime on Apple (iPhone / iPad)
If you subscribed to Amazon Prime through the iOS app and are billed through your Apple ID, you must cancel through Apple’s subscription settings instead. Because Apple handles all billing for in-app purchases, Amazon cannot process cancellations for Apple-billed accounts. Additionally, if you’re on an iPhone, iPad, or Mac, you can manage your Prime subscription through Apple ID settings.
1
Open Settings
To begin, on your iPhone or iPad, tap the Settings app on your home screen. This is where you manage all your Apple ID settings and subscriptions.
2
Tap Your Name
At the top of the Settings menu, tap on your name and Apple ID. This opens your personal Apple ID settings where you can view and manage all linked subscriptions.
3
Tap Subscriptions
After that, scroll down and tap Subscriptions. You’ll then see a list of all your active and expired subscriptions linked to your Apple ID, including Amazon Prime if billed through Apple.
4
Select Amazon Prime
Next, tap on Amazon Prime from your list of active subscriptions. However, if you don’t see Amazon Prime listed, you didn’t subscribe through Apple — cancel via amazon.com instead.
5
Cancel Subscription
Finally, tap Cancel Subscription and confirm when prompted. Apple will show you the date your access ends. Consequently, your Prime benefits will remain active until that date.
How to Cancel Amazon Prime on Google Play (Android)
If you subscribed to Amazon Prime through the Android app and are billed through Google Play, you’ll need to cancel through the Google Play Store. In other words, the Amazon app may redirect you to Google because Google manages all billing for Play Store subscriptions.
1
Open Google Play Store
First, on your Android device, open the Google Play Store app. Make sure you’re signed in with the same Google account that was used to subscribe to Amazon Prime.
2
Go to Payments & Subscriptions
Then, tap your profile icon in the top right corner. From the menu, select Payments & subscriptions, and then tap Subscriptions.
3
Select Amazon Prime
Find and tap on Amazon Prime from your list of subscriptions. However, if it’s not listed, you subscribed directly through Amazon and should cancel at amazon.com/gp/prime/.
4
Cancel Subscription
Finally, tap Cancel subscription and follow the prompts. Select a reason if asked, then confirm. As a result, you’ll retain access until your current billing period ends.
How to Cancel Amazon Prime Through a Third-Party Provider
If you access Amazon Prime through a bundle with your cable provider, mobile carrier, or another service, you cannot cancel through Amazon directly. Instead, you’ll need to go through that specific provider. For example, Amazon Prime is sometimes included with AT&T Unlimited plans, Verizon bundles, and other telecommunications packages.
1
Identify Your Billing Provider
First, check your Amazon account page under Prime Membership or check your bank statement to see who bills you for Amazon Prime. The charge will show the provider’s name.
2
Log Into Your Provider Account
Once identified, log into your provider’s website or app. For AT&T: go to att.com/myaccount or use the AT&T app. For Verizon: visit verizon.com or use the My Verizon app.
3
Cancel Prime Through Provider
Find Amazon Prime in your subscriptions or add-ons list and cancel it. However, keep in mind that if Prime is part of a bundle, cancelling may also affect other services included in that package.
4
Confirm Cancellation
Follow the prompts to confirm your cancellation. You should receive a confirmation from both the provider and Amazon. If you don’t see a cancel option on Amazon’s website, that’s because billing is handled by the third party.
Difficulty
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EasyMediumVery Hard
Cancelling Amazon Prime is straightforward through amazon.com/gp/prime/. The process takes about 2-3 minutes online. Amazon may show retention offers but won’t block your cancellation. Overall difficulty: 2/10.
Estimated Time
On average, it takes 0003 minutes to cancel.
How to Contact Amazon
Amazon offers customer support via phone and online chat.
MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.
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Amazon Prime Refund Policy
Amazon’s refund policy for Prime membership depends on your subscription type. For annual Prime members, Amazon may offer a partial refund based on how much of the year remains and how much you’ve used the service. For monthly Prime members, refunds are generally not offered once you’ve used the service. If you believe you were charged in error, contact Amazon customer service at 1-888-280-4331 to request a review. Amazon recommends removing your payment method from your account after cancellation to prevent any accidental charges.
Amazon Prime Plans & Pricing (2026)
Plan
Price
Details
Prime Monthly
$14.99 / month
Full Prime benefits billed monthly. Includes video, shipping, music, and more.
Prime Annual
$139 / year
Full Prime benefits billed annually. Save vs monthly.
Prime Video Only
$8.99 / month
Streaming only. No shipping or other Prime benefits.
Frequently Asked Questions
Can I Cancel Amazon Prime at Any Time?
Yes. Amazon Prime Video allows you to cancel at any time. If you have Prime membership, you can cancel just the video portion or the entire Prime membership.
Why Do People Cancel Amazon Prime?
Common reasons include rising subscription costs, not using enough content, wanting to rotate between streaming services, or reducing monthly expenses.
What Should I Know Before Cancelling Amazon Prime?
Your Prime benefits continue until the end of your billing period. If you’re on monthly Prime, you lose benefits immediately. If on annual, you may be eligible for a partial refund.
What is Amazon’s Cancellation Policy?
Amazon allows cancellation at any time. If you’re on monthly Prime, you lose benefits immediately. If on annual, you may be eligible for a partial refund.
Can I Pause My Amazon Prime Membership?
Amazon does not offer a pause feature for Prime membership. You must fully cancel and resubscribe when ready.
Refunds, Reactivation & Troubleshooting
What happens to my Prime benefits after I cancel?
When you cancel Prime, you lose access to Prime Video streaming, Prime Music, Prime Reading, and Prime shipping benefits.
Can I reactivate my Amazon Prime account?
Yes. Simply log back into your Amazon account and resubscribe to Prime. However, you’ll start fresh with a new billing cycle.
What if I’m still being charged?
Contact Amazon customer service immediately at 1-888-280-4331 to request a refund and ensure your payment method is removed.
Does cancelling Prime Video also cancel Amazon Prime?
No. Prime Video is available as a standalone subscription separate from full Prime membership.
Amazon Prime May Show Up On Your Statement As:
AMAZON PRIME AMAZON.COM PRIME VIDEO AMZN PRIME
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