How to Cancel Hayu Subscription in 2026: Quick & Easy Steps
By Zoe Mitchell
Fintech Product Researcher
Hayu is a reality TV streaming service owned by NBCUniversal (the same parent company as Peacock) that specialises in US reality programming including Real Housewives, Keeping Up with the Kardashians, Below Deck, and hundreds of shows from Bravo, E!, and Oxygen. As a result, many subscribers notice recurring monthly charges from Hayu on their bank or credit card statements. The service is available in the US, Canada, and several international markets, with plans starting at $5.99 per month. If you see a charge from Hayu on your statement, it is almost certainly your streaming subscription. Below, you will find exactly how to cancel your Hayu subscription quickly on any device.
Published March 3, 2026Last updated on March 3, 20264 min read
How to Cancel Hayu on the Hayu Website
Cancelling directly through the Hayu website is the most reliable method and works regardless of which device you normally stream on. This approach is recommended for all subscribers who signed up directly through hayu.com rather than through a third-party platform.
1
Go to hayu.com and Sign In
First, open your web browser and navigate to hayu.com. Then click the Sign In button in the top right corner and enter your registered email address and password to access your account.
2
Go to My Account
Next, click on your profile icon or name in the top right corner of the page. From the dropdown menu, select My Account to open your account management settings.
3
Navigate to Subscription
After that, find the Subscription section within your account settings. This area displays your current plan details, billing date, and subscription management options.
4
Click Cancel Subscription
Then click the Cancel Subscription option. Hayu may present alternatives or ask for a reason for cancelling — however, you can proceed through these prompts without being required to accept any offer.
5
Confirm Cancellation
Finally, confirm your cancellation when prompted. You should receive a confirmation email at the address associated with your account. As a result, your Hayu access will continue through the end of your current billing period at no additional charge.
How to Cancel Hayu on Apple (iPhone / iPad)
If you subscribed to Hayu through the iOS app and your payment is processed via your Apple ID, you must cancel through Apple’s subscription management settings. Because Apple handles all billing for in-app subscriptions, Hayu is unable to process a cancellation for Apple-billed accounts.
1
Open Settings on Your Device
To begin, tap the Settings app on your iPhone or iPad. This is the gray gear icon typically found on your home screen or in your app library.
2
Tap Your Name
At the top of the Settings screen, tap your name to open your Apple ID account settings. This section is where all Apple subscriptions and purchases are managed.
3
Tap Subscriptions
After that, scroll down and tap Subscriptions. You will then see a full list of active and expired subscriptions linked to your Apple ID.
4
Select Hayu
Next, find and tap Hayu from your list of active subscriptions. However, if Hayu does not appear here, you did not subscribe through Apple — in that case, cancel via hayu.com instead.
5
Cancel Subscription
Finally, tap Cancel Subscription and confirm when prompted. Your Hayu access will consequently remain active until the end of your current billing period before stopping.
How to Cancel Hayu on Google Play (Android)
If you signed up for Hayu through the Android app and are billed through Google Play, you will need to manage your cancellation through the Google Play Store. In other words, Google handles all billing for subscriptions purchased via the Android app.
1
Open Google Play Store
First, open the Google Play Store app on your Android device. Make sure you are signed in with the same Google account that was used to subscribe to Hayu.
2
Go to Payments & Subscriptions
Then, tap your profile icon in the top right corner of the Play Store. From the menu, select Payments & subscriptions, and then tap Subscriptions.
3
Select Hayu
Find and tap Hayu from your list of active subscriptions. However, if Hayu is not listed here, you did not subscribe through Google Play and should therefore cancel at hayu.com directly.
4
Cancel Subscription
Finally, tap Cancel subscription and follow the on-screen prompts to confirm. As a result, your Hayu access will continue until the end of your current billing cycle and you will not be charged again.
How to Cancel Hayu Through Amazon Prime Video Channels
If you added Hayu through Amazon Prime Video Channels, your subscription is billed by Amazon and must be cancelled through your Amazon account. This is a common subscription method, so check your Amazon account first if you are unsure where you subscribed.
1
Go to Amazon.com and Sign In
First, visit amazon.com and sign in to the Amazon account used to subscribe to Hayu. Make sure you are using the correct account if you have multiple Amazon profiles.
2
Go to Your Memberships & Subscriptions
Next, hover over Account & Lists in the top right corner, then click Your Account. After that, scroll down to find Memberships & Subscriptions and click on it.
3
Find Hayu
Then, look for Hayu in the list of your active Prime Video Channels and subscriptions. Additionally, you can navigate directly to primevideo.com/settings to find your channel subscriptions.
4
Cancel the Channel
Finally, click Cancel Channel next to Hayu and confirm your cancellation. As a result, you will retain access to Hayu through Amazon Prime Video until the end of your billing period.
How to Cancel Hayu via Customer Support
If you experience any difficulties cancelling through the methods above, you can contact Hayu’s customer support team for assistance. Hayu does not offer phone support, but their help center provides options for getting help online.
1
Visit Hayu Help Center
First, go to support.hayu.com to access the Hayu help center. This site contains frequently asked questions, troubleshooting articles, and a way to submit a support request directly to the Hayu team.
2
Search for Cancellation Help
Next, use the search bar to look for articles about cancelling your subscription. Additionally, you can browse the account and billing categories to find step-by-step guidance specific to your subscription type.
3
Submit a Support Request
If you cannot resolve the issue through the help articles, submit a support ticket through the help center. Then provide your account email address and a description of the issue so the support team can assist you promptly.
4
Confirm Cancellation
After the support team processes your request, you should receive a confirmation by email. Be sure to save this confirmation for your records in case any future billing questions arise.
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Cancelling Hayu is a straightforward process that most subscribers can complete in just a few minutes via the website. However, the process is slightly more involved on mobile devices compared to a direct cancellation page like Netflix. The main complication arises if you subscribed through a third party such as Apple, Google Play, Amazon Prime Video Channels, or Roku, in which case you must cancel through that platform. Additionally, Hayu does not offer phone support, so customers who prefer speaking to an agent will need to use the online help center instead.
Estimated Time
On average, it takes 0003 minutes to cancel a Hayu subscription.
How to Contact Hayu
Hayu does not offer phone or live chat support. The primary way to get help is through their online help center.
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Hayu Refund Policy
Hayu does not offer refunds or pro-rated credits for unused portions of a billing period. Instead, when you cancel your subscription, your access to Hayu content continues until the end of your current billing cycle and you will not be charged again. Furthermore, if you believe you were charged in error or did not intend to renew your subscription, contact Hayu support through support.hayu.com to explain your situation. However, refunds are not guaranteed and are handled on a case-by-case basis at Hayu’s discretion.
Hayu Plans & Pricing (2026)
Plan
Price
Details
Monthly
$5.99 / month
Full access to Hayu’s entire reality TV library. Stream on supported devices. Includes Real Housewives, Keeping Up with the Kardashians, Below Deck, and hundreds of Bravo, E!, and Oxygen shows.
6-Month
$28.99 / 6 months
Where available. Saves compared to the monthly plan when paid in a lump sum for six months of access.
Annual
$52.99 / year
Best value plan. Full access to the entire Hayu library for 12 months. Equivalent to approximately $4.42 per month when paid annually.
Canada Monthly
CAD$7.99 / month
Standard monthly plan for Canadian subscribers. Full access to the Hayu content library on supported devices.
Frequently Asked Questions
Can I Cancel Hayu at Any Time?
Yes. Hayu has no long-term contracts or cancellation fees. You can cancel your subscription at any time through your account settings, and your access will remain active until the end of your current billing period.
Why Do People Cancel Hayu?
Common reasons include having finished watching the reality shows they signed up for, finding the library too focused on one genre, wanting to reduce monthly subscription costs, or simply not watching enough content to justify the ongoing charge.
What Information Do I Need to Cancel Hayu?
You need the email address and password for your Hayu account. If you subscribed through a third party such as Apple, Google Play, Amazon Prime Video Channels, or Roku, you will need to cancel through that platform using your credentials for that service.
What Should I Know Before Cancelling Hayu?
Your account remains active until the end of the billing period after you cancel. Additionally, simply deleting the Hayu app from your device does not cancel your subscription — you must cancel through your account settings or the platform where you subscribed. No partial refunds are provided.
Does Hayu Offer a Pause Option?
Hayu does not currently offer a subscription pause feature. If you no longer want to be charged, you will need to cancel your subscription. However, you can always resubscribe at any time to regain access to the content library.
What Content Does Hayu Offer?
Hayu is a reality TV streaming service owned by NBCUniversal. It specialises in US reality programming including multiple Real Housewives franchises, Keeping Up with the Kardashians, Below Deck, The Real, and many more shows from Bravo, E!, and Oxygen. It is particularly popular with international audiences who want access to US reality TV.
Refunds, Reactivation & Troubleshooting
Can I Get a Refund from Hayu?
Hayu does not typically offer refunds or pro-rated credits for unused portions of a billing period. However, if you believe you were charged in error or experienced an unauthorized charge, contact Hayu support at support.hayu.com to discuss your specific situation.
How Long Does It Take to Cancel Hayu?
Cancelling Hayu typically takes about 3 minutes via the website. The process involves signing in, navigating to your subscription settings, and confirming your cancellation.
What Happens to My Hayu Account After I Cancel?
After you cancel, your Hayu account remains active and you can continue streaming until the end of your current billing period. After that date, you will no longer have access to content, but your account details are retained so you can resubscribe easily.
Can I Reactivate My Hayu Subscription?
Yes. Simply visit hayu.com and sign in with your existing email and password. From there, you can resubscribe to a plan and regain access to the full Hayu content library immediately.
What if I Cancelled Hayu But Am Still Being Charged?
If you continue to see charges after cancelling, first check whether you subscribed through a third-party platform such as Apple, Google Play, Amazon, or Roku and cancel through that platform. If you are still being charged after cancelling through the correct channel, contact Hayu support at support.hayu.com as soon as possible.
