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How to Cancel HBO Max Subscription in 2026: Quick & Easy Steps

Zoe Mitchell

By Zoe Mitchell

Fintech Product Researcher


Max (formerly HBO Max) is a premium streaming service offering HBO’s original programming, Warner Bros. films, DC content, and exclusive Max Originals. As one of the leading streaming platforms, Max provides access to thousands of hours of premium content. As of 2026, Max has over 100 million subscribers globally. In late 2025, Max raised prices across all tiers: Basic with Ads is $10.99/month, Standard is $18.49/month, and Premium is $22.99/month. If you see a charge from Max or HBO on your statement, it’s most likely for your streaming subscription. Below is how to cancel your Max subscription quickly on any device.

Published March 2, 2026
Last updated on March 2, 2026
4 min read

How to Cancel Max on the Max Website

This is the most reliable method to cancel your Max subscription directly through the website. It works regardless of which device you normally watch on, and it’s the only way to cancel if you subscribed directly through Max.

1
Go to Max Subscription Page
First, open your web browser and navigate directly to hbomax.com/subscription. Log in with your email and password if prompted. Additionally, make sure you’re signing into the correct Max account if you have multiple profiles.
2
Select Your Profile
If you have multiple profiles on your account, select the profile associated with the subscription you want to cancel. However, note that subscription changes apply to the entire account.
3
Choose Cancel Subscription
Click on Cancel Your Subscription. At this point, Max may show you retention offers or ask you to select a reason for cancelling. However, this is optional and doesn’t affect your ability to cancel.
4
Confirm Cancellation
Follow the prompts to confirm your cancellation. Max will display a confirmation message and send an email to your registered address. As a result, your access continues until the end of your current billing period.

How to Cancel Max on Apple (iPhone / iPad)

If you subscribed to Max through the iOS app and are billed through your Apple ID, you must cancel through Apple’s subscription settings instead. Apple handles all billing for in-app purchases.

1
Open Settings
To begin, on your iPhone or iPad, tap the Settings app on your home screen. This is where you manage all your Apple ID settings and subscriptions.
2
Tap Your Name
At the top of the Settings menu, tap on your name and Apple ID. This opens your personal Apple ID settings where you can view and manage all linked subscriptions.
3
Tap Subscriptions
After that, scroll down and tap Subscriptions. You’ll then see a list of all your active and expired subscriptions linked to your Apple ID, including Max.
4
Select Max
Next, tap on Max from your list of active subscriptions. However, if you don’t see Max listed, you didn’t subscribe through Apple — cancel via hbomax.com/subscription instead.
5
Cancel Subscription
Finally, tap Cancel Subscription and confirm when prompted. Apple will show you the date your access ends. Consequently, your Max access will remain active until that date.

How to Cancel Max on Google Play (Android)

If you subscribed to Max through the Android app and are billed through Google Play, you’ll need to cancel through the Google Play Store. The Max app will redirect you to Google because Google manages billing.

1
Open Google Play Store
First, on your Android device, open the Google Play Store app. Make sure you’re signed in with the same Google account that was used to subscribe to Max.
2
Go to Payments & Subscriptions
Then, tap your profile icon in the top right corner. From the menu, select Payments & subscriptions, and then tap Subscriptions.
3
Select Max
Find and tap on Max from your list of subscriptions. However, if it’s not listed, you subscribed directly through Max and should cancel at hbomax.com/subscription.
4
Cancel Subscription
Finally, tap Cancel subscription and follow the prompts. Select a reason if asked, then confirm. As a result, you’ll retain access until your current billing period ends.

How to Cancel Max Through Third-Party Providers

If you access Max through a cable provider, mobile carrier, or another service, you cannot cancel through Max directly. You’ll need to go through that specific provider.

1
Identify Your Provider
Check your Max account or bank statement to see who bills you. You can also check your account page under Subscription.
2
Contact Provider
Log into your provider account and cancel Max, or call their customer service. Common providers include AT&T, Verizon, and various cable companies.
3
Confirm Cancellation
Get confirmation that your Max subscription has been cancelled. Keep this confirmation for your records.

How to Cancel Max via the Max App

You can also cancel your Max subscription directly from the Max mobile app on iOS or Android.

1
Open the Max App
Open the Max app on your phone or tablet and make sure you’re signed in to the account you want to cancel.
2
Go to Settings
Tap the Settings icon (usually a gear) in the bottom right corner of the screen.
3
Select Subscription
Tap on Subscription to view your current plan details. Look for the Cancel option in this section.
4
Confirm Cancellation
Follow the on-screen prompts to confirm your cancellation. You’ll receive a confirmation email shortly after.

How to Cancel Max via Customer Support

If you’re having trouble cancelling through the methods above, you can contact Max customer support directly.

1
Visit Max Help Center
Go to help.hbomax.com for support options. You can also find contact information there.
2
Request Cancellation
Tell the representative you want to cancel your subscription. Have your account email ready.
3
Confirm via Email
You should receive a confirmation email after the cancellation is processed.

Difficulty

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12345678910
EasyMediumVery Hard

Cancelling Max is straightforward through hbomax.com/subscription. The process takes about 2-3 minutes. Third-party cancellations may require contacting your provider. Unlike some competitors, Max does not offer a pause option. Overall difficulty: 2/10.

Estimated Time

On average, it takes 0003 minutes to cancel.

How to Contact Max

Max offers support through their Help Center.

Phone1-855-442-6629
Sitehelp.hbomax.com

Disclaimer

MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.

MoneyPilot does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Savings Calculator
Find out how much you could save
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Savings over 5 years from cancelling your $18.49/month subscription
$1,109
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-$1,109
Loss if you keep paying

Max Refund Policy

Max does not offer refunds or pro-rated credits for unused portions of a billing period. When you cancel, your access continues until the end of your current billing cycle, and you will not be charged again. Max retains your account information and preferences for a limited time after cancellation. However, if you believe you were charged in error or experienced unauthorized charges, contact Max support. In the case of unauthorized charges, Max recommends removing your payment method from your account to prevent future charges.

Max Plans & Pricing (2026)

PlanPriceDetails
Basic with Ads$10.99 / monthStream on 1 device. HD quality. Limited ads.
Standard$18.49 / monthAd-free. 1080p HD. Stream on 2 devices.
Premium$22.99 / month4K Ultra HD, HDR. Stream on 4 devices. Downloads.

Frequently Asked Questions

Can I Cancel Max at Any Time?
Yes. Max allows cancellation at any time with no fees.
Why Do People Cancel Max?
Common reasons include rising costs, content changes, and reducing expenses.
What Information Do I Need?
Your Max account email and password. Third-party subscribers cancel through their provider.
What is Max’s Cancellation Policy?
Cancellation at any time with no penalties. Access continues until billing period ends.
Can I Get a Refund?
Max does not typically offer refunds for unused time.
How long does it take?
Approximately 2-3 minutes online.

Refunds, Reactivation & Troubleshooting

What happens to my profile after I cancel?
Max retains your account info for a limited time. Downloaded content will no longer be accessible.
Can I reactivate my Max account?
Yes. Simply log back in with your previous email and password.
What if I’m still being charged?
Contact Max immediately through the Help Center.

Max May Show Up On Your Statement As:

MAX
HBO MAX
HBOMAX.COM
MAX SUBSCRIPTION

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