How to Cancel Surfshark

Zoe Mitchell

By Zoe Mitchell

Fintech Product Researcher












How To Cancel Your Surfshark Subscription (2026)

Surfshark is a popular VPN service that provides secure, encrypted internet connections, protects your privacy online, and allows you to access geo-restricted content from around the world. Subscriptions are available with monthly or annual billing, and include features like CleanWeb ad blocking, MultiHop servers, and unlimited device connections. Many users explore different VPN options — see our guide on the best VPN services in 2026 to compare alternatives.


Published January 23, 2026

Updated March 6, 2026

5 min read

How to Cancel Surfshark on Surfshark.com

If you subscribed directly through Surfshark’s website, you can cancel through your account dashboard. Surfshark offers a 30-day money-back guarantee for new subscribers. After this period, you can cancel but won’t receive a refund. For official guidance, visit Surfshark’s support page.

1
Sign In to Your Surfshark Account
Go to my.surfshark.com or app.surfshark.com and log in with your email and password.
2
Go to Account Settings
Click on your profile icon or Settings in the navigation menu to access your account settings.
3
Navigate to Subscription
Find the Subscription or Billing section in your account settings to view your current plan details.
4
Click Cancel Subscription
Find the Cancel Subscription or Turn off auto-renewal button. Note that after the 30-day period, refunds are not available.
5
Confirm Your Cancellation
Follow the prompts to confirm. You’ll receive a confirmation email, and your VPN access continues until your billing period ends.

How to Cancel Surfshark on Apple App Store

If you subscribed to Surfshark through the iOS App Store, you must cancel through your Apple ID settings. Surfshark cannot process App Store subscription cancellations. For more on managing iOS subscriptions, see our Apple TV+ cancellation guide.

1
Open Settings on Your iOS Device
Tap the Settings app on your iPhone or iPad. Then tap your name/Apple ID at the top.
2
Tap on Subscriptions
Select Subscriptions from the list to see all your active subscriptions.
3
Select Surfshark
Find and tap on Surfshark VPN from your list of subscriptions.
4
Cancel Your Subscription
Tap Cancel Subscription and confirm. Your VPN access continues until the billing cycle ends.

How to Cancel Surfshark on Google Play Store

If you subscribed to Surfshark through Google Play Store on Android, you must cancel through Google Play’s subscription management.

1
Open Google Play Store
Launch Google Play Store on your Android device. Tap your profile icon in the top-right.
2
Navigate to Payments & Subscriptions
Tap Payments & subscriptions, then select Subscriptions.
3
Find Surfshark
Locate Surfshark VPN in your subscriptions list.
4
Cancel the Subscription
Tap Cancel subscription and follow the prompts to confirm.

How to Cancel Surfshark via Customer Support

If you can’t cancel online or have billing questions, you can contact Surfshark’s support team through their help center.

1
Visit Surfshark Support
Go to support.surfshark.com in your browser to browse help articles.
2
Click Contact Us
Look for the Contact Us or Submit a Request button to reach support.
3
Select Billing Issue
Choose Billing or Subscription as your issue type and describe your cancellation request.
4
Submit Your Request
Provide your account details and wait for a response. A support agent will help with your cancellation.

How to Cancel Surfshark on PayPal

If you set up automatic payments to Surfshark through PayPal, you can cancel the billing agreement in PayPal. Remember to also cancel through Surfshark directly. For tracking all your subscriptions, see how MoneyPilot works.

1
Log In to PayPal
Go to paypal.com and sign in. Click the Settings gear icon.
2
Access Automatic Payments
Click Payments, then select Manage automatic payments.
3
Find Surfshark
Locate Surfshark in your merchants list and click on it.
4
Cancel the Billing Agreement
Click Cancel and confirm. Also cancel through Surfshark to fully remove your subscription.

Difficulty
4
Easy difficulty
out of 10
1 — Easy5 — Medium10 — Very Hard

Cancelling Surfshark is straightforward through their account portal. The main thing to note is their 30-day money-back guarantee — after this period, cancellations won’t result in refunds. Consumer advocates at Consumer Reports recommend always saving cancellation confirmations.

Savings Calculator

Find out how much you could save by cancelling your Surfshark subscription.

How much are you paying?
$
Payment frequency

$777.00
Savings by cancelling
-$777.00
Loss if you keep paying

Projected over 5 years

Estimated Time

Around 3–5 minutes if you go through the account portal. Contact support may take 1–2 business days for a response.

How to Contact Surfshark
Phone
Not available
Email
Via Support Portal

Disclaimer

MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action.

Surfshark Refund Policy
⚠️ Note: Surfshark offers a 30-day money-back guarantee for first-time subscribers. After 30 days, subscriptions are non-refundable but can be cancelled to stop future billing.

Surfshark subscription cancellation can be done anytime through your account settings if purchased directly. New subscribers get a full refund within 30 days of purchase. After the 30-day period, you can cancel but won’t receive a refund — you keep access until your billing period ends. For third-party subscriptions, cancellation terms are governed by those providers. MoneyPilot users save an average of $273 per month by identifying and cancelling unused subscriptions — see whether MoneyPilot is worth it for your situation.

Surfshark Plans & Pricing
PlanPrice (24-Mo Plan)Details
Surfshark Starter$2.49 / month Basic VPN protection
1-month plan: $12.95 · CleanWeb ad blocker · Unlimited devices
Surfshark One$3.49 / month VPN + security features
Includes Antivirus · Alert · Search · 1-month: $15.95
Surfshark One+$4.99 / month Complete security suite
VPN + Antivirus + Alert + Search + Incogni · 1-month: $17.95

Frequently Asked Questions
Yes, you can cancel Surfshark at any time. However, Surfshark does not offer refunds for annual subscriptions after the 30-day money-back guarantee period.
Common reasons include switching to another VPN provider, not needing VPN services anymore, finding better pricing elsewhere, or experiencing connectivity issues.
Your Surfshark account email and password. If you subscribed through Apple or Google, you’ll need your account credentials for those platforms.
Surfshark offers a 30-day money-back guarantee for new subscribers. After this period, subscriptions can be cancelled but are not refundable. You keep access until your billing period ends.
Surfshark offers a 30-day money-back guarantee for first-time subscribers. After 30 days, no refunds are available, but you can cancel to avoid future billing.

Surfshark May Show Up On Your Statement As:
SURFSHARK
SURFSHARK VPN
SURFSHARK LTD
GOOGLE *SURFSHARK
APPLE.COM *SURFSHARK
SURFSHARK.COM
SURFSHARK ONE


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