BetterHelp is the world’s largest online therapy platform, connecting users with licensed therapists via messaging, phone, and video sessions. Subscriptions are billed every four weeks and renew automatically, making it easy to keep paying long after you’ve stopped using the service. If you’ve decided therapy through BetterHelp isn’t the right fit – or you simply need a break – this guide covers every method to cancel BetterHelp, what to expect with refunds, and how to avoid getting charged again. You can also use MoneyPilot to find and cancel forgotten subscriptions like this one automatically.
The fastest way to cancel BetterHelp is directly through your account on the website. The process takes about five minutes and is available 24 hours a day. This method works whether you originally signed up on the web or through the BetterHelp mobile app – as long as you did not subscribe via Apple or Google billing. For official guidance, see BetterHelp’s official FAQ.
1
Sign In to Your BetterHelp Account
Go to betterhelp.com and log in with your email address and password. Make sure you are signed into the account that is being billed. If you have forgotten your password, use the Forgot password link on the login page to regain access before proceeding.
2
Open the Menu and Go to My Account
Once logged in, click on the menu icon or your profile icon in the top corner of the page. Select My Account from the dropdown. This takes you to your account settings where you can manage billing and therapy preferences.
3
Navigate to Payment Settings
Inside My Account, locate the Payment Settings section. This is where BetterHelp displays your current subscription, billing cycle, and payment method. All cancellation options are accessible from this page.
4
Click “Cancel Membership” or “Quit Therapy”
Scroll to the bottom of the Payment Settings page and click Cancel Membership or Quit Therapy. The exact button label may vary depending on your account status. BetterHelp may display a retention offer such as a reduced rate or a therapist switch – you can decline these if you want to proceed with cancellation.
5
Complete the Cancellation Survey
BetterHelp will ask you to select a reason for cancelling from a short survey. This step is required before the cancellation is processed. Choose the option that best describes your situation and click Continue.
6
Confirm Your Cancellation
Review the cancellation summary, which shows when your access will end. Click Confirm or the equivalent confirmation button to finalise the cancellation. You should receive a confirmation email from BetterHelp shortly after. Save this email as proof of cancellation in case any billing disputes arise later.
How to Cancel BetterHelp on Apple App Store
If you downloaded the BetterHelp app from the App Store and subscribed using Apple’s billing, you must cancel through Apple directly. BetterHelp cannot access or cancel App Store subscriptions on your behalf. This is the same process used to cancel any iOS subscription – see our guide to cancelling Apple TV+ for a walkthrough of the full iOS flow.
1
Open Settings and Tap Your Name
Open the Settings app on your iPhone or iPad. Tap your name at the very top of the screen to access your Apple ID settings. This is where Apple manages all subscriptions connected to your account.
2
Tap Subscriptions
In your Apple ID menu, tap Subscriptions. If you do not see this option immediately, tap iTunes & App Store, then tap your Apple ID at the top, and select View Apple ID from the popup. Scroll down to find the Subscriptions option.
3
Find BetterHelp in Your Subscriptions List
Scroll through your active subscriptions and tap BetterHelp – Therapy or the relevant BetterHelp subscription. This opens the subscription details page showing your renewal date and billing amount.
4
Tap Cancel Subscription and Confirm
Tap the Cancel Subscription button at the bottom of the screen and tap Confirm when prompted. Your access to BetterHelp will continue until the end of your current billing period, at which point the subscription will not renew.
How to Cancel BetterHelp on Google Play Store
If you signed up for BetterHelp through the Android app using Google Play billing, you must cancel through Google Play. The BetterHelp website will not show a cancellation option for Play Store subscriptions.
1
Open the Google Play Store App
Launch the Google Play Store app on your Android phone or tablet. Tap your profile icon in the top-right corner to open your account menu.
2
Go to Payments & Subscriptions
Tap Payments & subscriptions from the account menu dropdown, then tap Subscriptions. This screen lists every active subscription billed through your Google account.
3
Select Your BetterHelp Subscription
Find BetterHelp in the list and tap it to open the subscription details. This page shows your current billing cycle, renewal date, and the amount you are charged each period.
4
Cancel the Subscription
Tap Cancel subscription and follow the on-screen prompts. Select a cancellation reason if asked, then tap Confirm to complete the process. Your subscription remains active until the current billing period ends and will not renew after that.
How to Cancel BetterHelp via Customer Support
If you are having trouble cancelling online or want to request a refund at the same time, contacting BetterHelp’s support team directly is a reliable option. This is also the recommended route if you believe you were charged in error or want to discuss financial assistance before leaving.
1
Visit the BetterHelp Contact Page
Go to betterhelp.com/contact in your browser. The page has a support form where you can submit a request directly to BetterHelp’s customer service team. Alternatively, you can email contact@betterhelp.com.
2
Select Billing or Account as Your Issue Type
When filling out the contact form, select Billing or Account Management as the issue category. In the message body, clearly state that you want to cancel your BetterHelp membership and include your account email address to help support identify your account quickly.
3
Call the Support Line if Needed
BetterHelp’s phone support number is 888-688-9296. You can call to speak with a support representative directly. Have your account email address and billing details ready before calling to speed up the process.
4
Confirm Cancellation in Writing
Once the support team processes your request, ask them to send a confirmation email. This is important if you plan to dispute any future charges. Keep the email on file until you have confirmed that no further payments have been taken.
How to Cancel BetterHelp on PayPal
If you set up BetterHelp payments through a PayPal billing agreement, you can stop future charges from PayPal’s side. However, you should also cancel directly through your BetterHelp account or contact support to formally end your membership and avoid access or billing issues. If you want to track every subscription charged to your accounts in one place, see how to cancel Netflix – MoneyPilot can surface and cancel these in bulk.
1
Log In to PayPal
Go to paypal.com and sign in to your PayPal account. Click the Settings gear icon in the top-right corner of the screen to access your account settings.
2
Go to Payments and Manage Automatic Payments
Click Payments from the top navigation menu, then select Manage Automatic Payments or Manage Pre-Approved Payments. This dashboard shows every merchant authorised to charge your PayPal account on a recurring basis.
3
Find and Select BetterHelp
Locate BetterHelp in the list of automatic payment agreements. It may appear as BetterHelp or BetterHelp – Therapy. Click on the entry to view the billing agreement and payment history.
4
Cancel the Automatic Payment Agreement
Click Cancel Automatic Payments and confirm your choice. This prevents PayPal from processing any further charges from BetterHelp. You should then also log into your BetterHelp account and cancel your membership there, or contact support to ensure the account itself is closed.
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Knowing how to cancel BetterHelp is fairly straightforward once you know where to look – the Payment Settings page inside your account handles everything in a few clicks. The main friction points are: locating the correct settings menu (BetterHelp buries cancellation under Payment Settings rather than a dedicated Cancel button), a mandatory retention survey, and potential upsell offers before the final confirmation. If you subscribed through Apple or Google, you need to use the correct platform rather than the BetterHelp website. Consumer advocates at the FTC’s consumer guidance portal recommend always saving cancellation confirmation emails as proof of membership termination. For the web cancellation route, the full process should take under ten minutes. MoneyPilot users who use MoneyPilot to audit their subscriptions often discover recurring charges like BetterHelp that they had forgotten about entirely.
Savings Calculator
Find out how much you could save by cancelling your BetterHelp subscription.
How much are you paying?
$
Payment frequency
$20,800.00
Savings by cancelling
-$20,800.00
Loss if you keep paying
Projected over 5 years
Estimated Time
Around 5-10 minutes when cancelling through the BetterHelp website. If you need to call or email customer support, allow 15-30 minutes including wait time. App Store and Google Play cancellations typically take under 3 minutes once you locate the subscription in your device settings.
MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action.
BetterHelp Refund Policy
⚠️ Watch out: BetterHelp uses a pre-payment model. Cancellation is not prorated, meaning you will not automatically receive a refund for unused days in your current billing period.
BetterHelp does not guarantee refunds for partially used billing periods. If you cancel your BetterHelp subscription mid-cycle, your access continues until the period ends but no credit is issued for unused time. Refund requests are evaluated on a case-by-case basis and are more likely to be approved within the first seven days of a new subscription or in cases of financial hardship, technical issues that prevented access, or situations where therapy was not started. To request a refund, email contact@betterhelp.com or call 888-688-9296 and clearly explain your reason. Note that BetterHelp agreed to a $7.8 million settlement with the FTC in 2023 related to data privacy – users who enrolled between August 2017 and December 2020 may be eligible for a payment through the FTC’s refund program. You can track settlements like this using the best class action settlement app.
BetterHelp’s Most Popular Plans & Pricing
Plan
Price (Per 4 Weeks)
Details
Individual Therapy – Standard
$260 – $320 / 4 weeks
Weekly live sessions (phone, video, or chat) plus unlimited messaging with your therapist
Includes group webinars, journaling tools, and therapist matching – billed every 4 weeks
Individual Therapy – Premium
$320 – $400 / 4 weeks
Higher-demand therapists and faster matching in your area
Same features as standard – pricing varies by location, therapist availability, and demand
Couples Therapy (Regain)
$280 – $400 / 4 weeks
Online couples therapy via BetterHelp’s Regain platform, billed jointly
Both partners can message the therapist and attend live sessions – financial aid available
Frequently Asked Questions
Yes. BetterHelp operates on a month-to-month basis with no long-term contracts or early termination fees. You can cancel your BetterHelp membership at any time from the Payment Settings section of your account. Your access continues until the end of the current billing period and your subscription will not renew after that.
BetterHelp does not automatically issue refunds for unused days in a billing cycle because it operates on a pre-payment model. Refunds are handled case by case. If you cancel within the first seven days of your initial sign-up, or have a valid hardship reason, contact BetterHelp support at contact@betterhelp.com to request a refund. Approval is not guaranteed but BetterHelp does make exceptions for reasonable cases.
If you originally signed up for BetterHelp through the Apple App Store or Google Play Store, you must cancel through that platform. On iPhone, go to Settings, tap your name, tap Subscriptions, find BetterHelp, and tap Cancel Subscription. On Android, open Google Play, go to Payments and subscriptions, find BetterHelp, and cancel. You will not see a cancellation option inside the BetterHelp app or website if you subscribed via an app store.
When you cancel BetterHelp, your access to your therapist, messaging, and scheduled live sessions continues until the end of your current billing period. After that, your account is deactivated and you can no longer message your therapist. You can reactivate your account at any time by logging back in and starting a new subscription – you may be matched with the same therapist if they are still available.
BetterHelp costs between $260 and $400 every four weeks (roughly $65 to $100 per week). The exact price varies based on your location, the availability of therapists in your area, and your chosen plan. Financial assistance is available through BetterHelp’s Financial Aid program, which can reduce the price by 10% to 40% for users who qualify based on income or hardship circumstances.
