TurboTax is the most popular tax preparation software in the United States, used by millions of taxpayers each year. TurboTax Live offers expert tax help with on-demand access to CPAs and tax professionals. If you see a charge from TurboTax or Intuit on your bank or credit card statement, it may be from a TurboTax Live purchase, the TurboTax Advantage auto-renewal program, or Expert 365 Business subscription. Below, you will find exactly how to cancel your TurboTax Live subscription quickly using any method available.
Published March 2026 Last updated on March 2026 5 min read
How to Cancel TurboTax Live on the TurboTax Website
You can cancel your TurboTax subscription or Advantage auto-renewal directly through your Intuit account settings online. For detailed information, visit TurboTax’s official support page.
1
Sign In to Your Intuit Account
Go to my.turbotax.intuit.com in your web browser and sign in with your Intuit (TurboTax) email and password.
2
Open Account Settings
Click on your name or profile icon, then navigate to Account Settings or Subscriptions from the menu.
3
Find Your Subscription
Look for TurboTax Advantage, Expert 365 Business, or any active TurboTax subscription. Click on the subscription to see details.
4
Cancel Your Subscription
Click Cancel or Turn off auto-renewal. Follow the prompts to confirm. Your access continues until the end of your current billing period or tax season.
How to Cancel TurboTax Live on Apple App Store
If you subscribed to TurboTax through Apple in-app purchase on iPhone or iPad, you must cancel through Apple. TurboTax cannot process App Store cancellations.
1
Open Settings on iPhone or iPad
Tap the Settings app on your iOS device, then tap your name at the top to access your Apple ID settings.
2
Go to Subscriptions
Tap Subscriptions to see all active and expired subscriptions linked to your Apple ID.
3
Select TurboTax
Find and tap TurboTax in your subscription list.
4
Cancel TurboTax Subscription
Tap Cancel Subscription and confirm. Your access remains active until the end of your current billing period.
How to Cancel TurboTax Live on Google Play Store
If you subscribed to TurboTax through Google Play on Android, you must cancel through Google Play. TurboTax cannot process Play Store cancellations.
1
Open Google Play Store
Launch the Google Play Store app on your Android device. Tap your profile icon in the top-right corner.
2
Go to Payments & Subscriptions
Tap Payments & subscriptions, then tap Subscriptions to see all active subscriptions.
3
Select TurboTax
Find and tap TurboTax in your subscription list.
4
Cancel TurboTax Subscription
Tap Cancel subscription and follow the prompts. Select a reason if asked, then confirm. Access continues until the billing period ends.
Call 1-800-446-8848 to reach Intuit TurboTax customer service. Support hours vary by tax season.
2
Verify Your Account
Provide your account email, name, and any other details the representative requests to verify your identity.
3
Request Cancellation
Tell the representative you want to cancel your TurboTax Live subscription or Advantage auto-renewal program.
4
Get Confirmation
Ask for a confirmation email or reference number. If eligible, request a refund within the 60-day satisfaction guarantee period.
How to Cancel TurboTax Live on PayPal
If you signed up for TurboTax through PayPal, you can cancel the recurring payment directly from your PayPal account.
1
Log In to PayPal
Go to paypal.com and sign in with your PayPal email and password.
2
Open Settings
Click the Settings gear icon in the top-right corner of your PayPal dashboard.
3
Go to Payments
Click Payments, then click Manage automatic payments or Manage pre-approved payments.
4
Cancel TurboTax
Find Intuit or TurboTax in the list, click on it, then click Cancel to stop future automatic payments.
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Cancelling TurboTax Live is moderately easy. TurboTax products are typically one-time purchases per tax year, but the Advantage auto-renewal program and Expert 365 Business are recurring subscriptions that need to be actively cancelled. The cancellation process involves navigating through Intuit account settings, which can be confusing. Phone support is available if you need help.
Estimated Time
On average, it takes 0005 minutes to cancel a TurboTax Live subscription.
How to Contact TurboTax Live
TurboTax offers support through their online help center, community forums, live chat, and phone support. Intuit customer service is available for billing and subscription inquiries.
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The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.
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$695
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TurboTax Live Refund Policy
TurboTax offers a full refund within 60 days of purchase if you are not satisfied. Submit a refund request at refundrequest.intuit.com within the 60-day window. For the Advantage auto-renewal program, cancelling your membership does not initiate a refund if you already received the current year product. Refunds for specific situations include accidental duplicate charges, wrong state selection, or product defects. Contact Intuit support for any billing disputes. Learn more about MoneyPilot’s subscription management tools to help track and cancel unwanted subscriptions.
TurboTax Live Plans & Pricing (2026)
Plan
Price
Details
TurboTax Free Edition
Free
Simple tax returns only (Form 1040 with limited credits/deductions). Free federal and state filing for qualifying returns.
TurboTax Deluxe
$69 + $59/state
Maximizes deductions and credits. Includes mortgage interest, property taxes, charitable donations, and education expenses.
TurboTax Premium
$129 + $59/state
For investors, rental property owners, freelancers, and self-employed. Covers stocks, crypto, rental income, and 1099 forms.
TurboTax Live Assisted Deluxe
$139 + $64/state
TurboTax Deluxe with unlimited expert help from CPAs. Get your questions answered and have an expert review your return.
TurboTax Live Full Service
$219 + $64/state
A tax expert does your taxes for you from start to finish. Includes a dedicated preparer and year-round support.
Related Cancel Guides
Looking to cancel other software and finance subscriptions? Check out these step-by-step guides:
Yes, you can cancel your TurboTax subscription or Advantage auto-renewal at any time through your Intuit account settings. For one-time purchases, you can request a refund within 60 days if you have not filed your return.
Why Do People Cancel TurboTax Live?
Common reasons include preferring to use a CPA or tax professional directly, switching to free tax filing services like IRS Free File or Cash App Taxes, finding the pricing too high compared to alternatives like H&R Block, or no longer needing expert tax assistance.
What Information Do I Need to Cancel TurboTax Live?
You need your Intuit account email and password. For phone cancellation, have your account details and billing information ready. If you subscribed through an app store, access your Apple ID or Google account settings.
What Is TurboTax’s Cancellation Policy?
TurboTax offers a 60-day satisfaction guarantee for refunds on purchases. The Advantage auto-renewal program can be cancelled at any time before the next renewal. Expert 365 Business subscriptions can be cancelled, effective at the end of the billing period.
Can I Get a Refund from TurboTax?
Yes, TurboTax offers a full refund within 60 days of purchase at refundrequest.intuit.com. Refunds are also available for duplicate charges, wrong state purchases, or product defects. Advantage memberships do not get refunds if you already received the current year product.
Refunds, Reactivation & Troubleshooting
How Long Does It Take to Cancel TurboTax Live?
Cancelling online takes about 5 minutes through your Intuit account settings. Phone cancellation may take 10-15 minutes depending on wait times. The Advantage auto-renewal can be turned off in a few clicks.
What Happens to My Tax Data After I Cancel TurboTax Live?
Your tax returns and data remain in your Intuit account. TurboTax stores your tax returns for 7 years. You can still access, print, and download prior year returns even without an active subscription.
Can I Reactivate My TurboTax Subscription?
Yes. You can re-enroll in the Advantage program or purchase TurboTax Live products again at any time. Your prior year tax data and account history will still be available in your Intuit account.
What If I Cancelled TurboTax but Am Still Being Charged?
Check if the charge is from the Advantage auto-renewal program, Expert 365, or a one-time purchase. Verify your subscription status in your Intuit account settings. Contact Intuit support at 1-800-446-8848 if charges continue.
What Is the TurboTax Advantage Auto-Renewal Program?
TurboTax Advantage automatically renews your TurboTax product each year at a discount. You are charged annually before tax season. To stop future charges, cancel the Advantage membership through your Intuit account or by calling support.
