Asana is one of the leading project management and team collaboration tools, used by millions of teams worldwide to organize tasks, projects, and workflows. While the free Basic plan works for small teams, many users subscribe to Starter ($10.99/user/month) or Advanced ($24.99/user/month) plans for features like Timeline, custom fields, and advanced reporting. If you see a charge from Asana on your bank or credit card statement, it is most likely your paid plan auto-renewing. Below, you will find exactly how to cancel your Asana subscription and downgrade to the free plan quickly using any method available.
Published March 2026 Last updated on March 2026 5 min read
How to Cancel Asana on the Asana Website
You can cancel your Asana subscription by downgrading to the free Basic plan through the Admin Console. This works for subscriptions purchased directly through Asana. You must be an organization admin with billing access. For detailed information, visit Asana’s admin billing page.
1
Sign In to Asana
Go to app.asana.com in your web browser and sign in with your Asana email and password.
2
Open Admin Console
Click your profile photo in the top-right corner, then select Admin Console from the dropdown menu. You must be an organization admin to access this.
3
Navigate to Billing
In the Admin Console, click Billing in the left sidebar. This shows your current plan, billing cycle, and payment details.
4
Downgrade to Basic
Click Downgrade to Basic or Cancel Subscription. Follow the prompts to confirm. Your paid features remain active until the end of your current billing period. Your tasks and projects are preserved.
How to Cancel Asana on Apple App Store
If you subscribed to Asana through an in-app purchase on your iPhone or iPad, you must cancel through Apple. Asana cannot process App Store cancellations.
1
Open Settings on iPhone or iPad
Tap the Settings app on your iOS device, then tap your name at the top to access your Apple ID settings.
2
Go to Subscriptions
Tap Subscriptions to see all active and expired subscriptions linked to your Apple ID.
3
Select Asana
Find and tap Asana in your subscription list. If you do not see it, the subscription was purchased through a different method.
4
Cancel Asana Subscription
Tap Cancel Subscription and confirm when prompted. Your Asana paid features remain active until the end of your current billing period.
How to Cancel Asana on Google Play Store
If you subscribed to Asana through Google Play on Android, you must cancel through Google Play. Asana cannot process Play Store cancellations directly.
1
Open Google Play Store
Launch the Google Play Store app on your Android device. Tap your profile icon in the top-right corner.
2
Go to Payments & Subscriptions
Tap Payments & subscriptions, then tap Subscriptions to see all active subscriptions tied to your Google account.
3
Select Asana
Find and tap Asana in your subscription list.
4
Cancel Asana Subscription
Tap Cancel subscription and follow the prompts. Select a reason if asked, then confirm your cancellation. Access to paid features continues until the billing period ends.
Go to asana.com/support in your browser. Click Contact Support or navigate to the help center.
2
Submit a Support Request
Use the contact form or in-app chat to submit a request. Select billing or subscription as your issue type.
3
Provide Account Details
Include your organization name, billing admin email, and clearly state that you want to cancel your Asana subscription and downgrade to the free Basic plan.
4
Wait for Confirmation
Asana support typically responds within 1-2 business days. You will receive confirmation once your subscription has been cancelled or downgraded.
How to Cancel Asana on PayPal
If you signed up for Asana using PayPal as your payment method, you can stop recurring payments directly from your PayPal account.
1
Log In to PayPal
Go to paypal.com and sign in with your PayPal email and password.
2
Open Settings
Click the Settings gear icon in the top-right corner of your PayPal dashboard.
3
Go to Payments
Click Payments, then click Manage automatic payments or Manage pre-approved payments.
4
Cancel Asana
Find Asana in the list of automatic payments, click on it, then click Cancel to stop future recurring charges from Asana.
Difficulty
🔥
12345678910
EasyMediumVery Hard
Cancelling Asana is moderately easy. The main challenge is that only organization admins with billing access can downgrade or cancel the subscription. If you are not the admin, you will need to ask your workspace admin to process the cancellation. The actual downgrade process through the Admin Console is straightforward once you have the right permissions.
Estimated Time
On average, it takes 0004 minutes to cancel a Asana subscription.
How to Contact Asana
Asana offers support through their online help center, in-app support, and email. Phone support is not available for most plan types. Enterprise customers may have access to a dedicated support representative.
MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.
MoneyPilot does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Savings Calculator
Find out how much you could save
$
Savings over 5 years from cancelling your $10.99/month subscription
$659
Savings by cancelling
vs
-$659
Loss if you keep paying
Asana Refund Policy
Asana does not typically offer prorated refunds for cancelled subscriptions. When you downgrade, your paid features remain active until the end of your current billing period. For annual plans, you retain access for the remainder of the year you paid for. Asana may make exceptions for recent charges – contact their support team for billing disputes. For subscriptions purchased through Apple or Google Play, refund policies are governed by those platforms. Learn more about MoneyPilot’s subscription management tools to help track and cancel unwanted subscriptions.
Asana Plans & Pricing (2026)
Plan
Price
Details
Asana Starter
$10.99 / user / month
Timeline, Workflow Builder, unlimited dashboards, forms, and 250 automations per month. Billed annually or monthly.
Asana Advanced
$24.99 / user / month
Everything in Starter plus portfolios, goals, custom rules builder, advanced reporting, and proofing. Billed annually or monthly.
Asana Enterprise
Custom pricing
Advanced admin controls, SAML SSO, data export, custom branding, and priority support. Contact sales for pricing.
Asana Basic (Free)
Free
Up to 10 users with unlimited tasks, projects, messages, and basic views including list, board, and calendar.
Related Cancel Guides
Looking to cancel other productivity and business subscriptions? Check out these step-by-step guides:
Yes, you can cancel or downgrade your Asana subscription at any time. Your paid features remain active until the end of your current billing period. There are no early termination fees for monthly plans.
Why Do People Cancel Asana?
Common reasons include switching to competing tools like Monday.com, Trello, or ClickUp, finding the free Basic plan sufficient for their needs, team size reduction making the per-user cost hard to justify, or consolidating to a different project management platform.
What Information Do I Need to Cancel Asana?
You need admin access to your Asana organization with billing permissions. If you subscribed through an app store, you need access to your Apple ID or Google account settings. Non-admin users must ask their organization admin to cancel.
What Is Asana Cancellation Policy?
Asana allows cancellation at any time. For monthly plans, your access continues until the end of the month. For annual plans, you retain paid features for the remainder of your annual term. Prorated refunds are generally not provided for annual plans.
Can I Get a Refund from Asana?
Asana does not typically issue prorated refunds for unused subscription time. However, if you were recently charged or experienced billing issues, contact Asana support to discuss your options. App Store and Google Play purchases follow those platforms refund policies.
Refunds, Reactivation & Troubleshooting
How Long Does It Take to Cancel Asana?
Cancelling Asana takes about 3-5 minutes through the Admin Console. The main potential delay is obtaining admin billing access if you are not already the billing admin for your organization.
What Happens to My Data After I Cancel Asana?
All your tasks, projects, conversations, and files are preserved when you downgrade to Basic. However, you lose access to premium features like Timeline, custom fields, advanced search, and some integrations. Projects with more than 10 members may be affected.
Can I Reactivate Asana Premium?
Yes, you can upgrade back to a paid Asana plan at any time through the Admin Console. All your existing data, projects, and task history will still be available.
What if I Cancelled Asana but Am Still Being Charged?
Verify whether the charge is from Asana directly, Apple, or Google Play. Check that you cancelled in the correct platform. If you downgraded in Asana but originally subscribed through an app store, the app store subscription may still be active. Contact the appropriate billing platform.
Does Cancelling Remove the Asana App?
No, cancelling your paid subscription does not remove the Asana app or delete your account. You are downgraded to the free Basic plan and retain access to core features like tasks, projects, and basic views.
Asana May Show Up On Your Statement As:
ASANA ASANA INC ASANA *PREMIUM ASANA *STARTER
Ready to Claim Your Money?
Start finding and claiming unclaimed class-action settlements with MoneyPilot. Join thousands who have recovered their money.
