Fitbit Premium is Google’s paid health and fitness subscription layered on top of the free Fitbit app. It unlocks advanced sleep analysis, personalized health reports, guided breathing sessions, and a library of workout videos. The subscription auto-renews monthly or annually and is billed to whatever payment method you used when you signed up. If you want to learn how to cancel Fitbit Premium, the process depends on where you originally purchased the subscription – through Fitbit’s website, the Apple App Store, Google Play, or PayPal.
How to Cancel Fitbit Premium on the Fitbit Website
If you signed up for Fitbit Premium directly through fitbit.com or a Fitbit device setup, you can cancel through your account settings on the web. This method works on any desktop or mobile browser. Note that if you signed in to Fitbit using a Google Account, you may need to manage your subscription through Google instead – check your account settings to confirm. For the official cancellation help page, see Fitbit’s subscription management guide.
1
Go to fitbit.com and Sign In
Open a web browser and navigate to fitbit.com. Click Log In in the top right corner and enter your Fitbit account email and password. If you use a Google Account to sign in to Fitbit, use that login instead.
2
Click Your Profile Icon
Once logged in, click your profile icon or name in the top right corner of the screen. A dropdown menu will appear with account options.
3
Open Account Settings
From the dropdown menu, click Settings. You can also navigate directly to fitbit.com/settings/account. This opens your account management page.
4
Find Subscriptions and Payments
Scroll down to the Subscriptions and Payments section. Your active Fitbit Premium subscription will be listed here along with your billing details and renewal date.
5
Click Edit Next to Your Subscription
Next to your Fitbit Premium subscription, click the Edit button. This opens the subscription management options where you can update your payment method or cancel.
6
Select Cancel Subscription
Click Cancel Subscription and follow the prompts. Fitbit may ask for a reason for cancellation. Select your reason and continue through any retention screens.
7
Confirm the Cancellation
Confirm your cancellation on the final screen. You will receive a confirmation email from Fitbit or Google. Your Premium access continues until the end of your current billing period.
How to Cancel Fitbit Premium on Apple App Store
If you signed up for Fitbit Premium through the Fitbit iOS app using Apple’s in-app purchase system, you must cancel through Apple – Fitbit cannot cancel App Store subscriptions on your behalf. The steps below apply to iPhone and iPad. This is the same process used to cancel other fitness and streaming subscriptions through iOS – our guide to cancelling Apple TV+ walks through the same flow if you need a visual reference.
1
Open iPhone Settings
Tap the Settings app on your iPhone or iPad. At the very top, tap your name to open your Apple ID settings page.
2
Go to Subscriptions
Tap Subscriptions in your Apple ID menu. This shows all active and recently expired subscriptions tied to your Apple ID. You may need to authenticate with Face ID or your passcode.
3
Find and Tap Your Fitbit Premium Subscription
Scroll through the list and tap the Fitbit subscription to open its details. The subscription will be labeled Fitbit or Fitbit Premium and will show your renewal date and price.
4
Tap Cancel Subscription and Confirm
Tap Cancel Subscription at the bottom of the screen, then tap Confirm when prompted. Your Fitbit Premium benefits continue until the end of your paid period, then the subscription will not renew.
How to Cancel Fitbit Premium on Google Play Store
If you subscribed to Fitbit Premium through the Android Fitbit app using Google Play, you must cancel through Google Play. This includes subscriptions started on any Android device. Fitbit cannot process cancellations for Play Store purchases directly.
1
Open the Google Play Store
Launch the Google Play Store app on your Android phone or tablet. Tap your profile picture in the top-right corner to open your account menu.
2
Tap Payments and Subscriptions
From the account dropdown, tap Payments and subscriptions, then tap Subscriptions. This displays all active Google Play subscriptions linked to your Google account.
3
Select Fitbit from the List
Find the Fitbit subscription in your list and tap on it to open the details. The subscription name will show as Fitbit or Fitbit Premium along with the billing amount and next renewal date.
4
Cancel Subscription and Confirm
Tap Cancel subscription and select a reason if prompted, then tap Continue and Confirm. Your access to Fitbit Premium continues through the end of your billing cycle, after which it will not renew.
How to Cancel Fitbit Premium via Customer Support
If you have trouble cancelling online or cannot locate your subscription in your account settings, Fitbit’s customer support team can cancel it for you. This method is also useful if you want to discuss refund options or have a billing dispute. Fitbit support is operated by Google.
1
Visit the Fitbit Help Center
Go to myhelp.fitbit.com in your browser. This is Fitbit’s official support portal where you can start a live chat or find contact options for phone support.
2
Select Your Issue
Choose Account and App as your topic, then select subscription or billing-related issue. The support system will route you to the right team to handle Premium cancellation requests.
3
Start a Chat or Call
Choose to chat live with a support agent or call the Fitbit support phone line at (877) 623-4997. Have your account email, billing details, and the last payment amount ready to verify your identity quickly.
4
Request the Cancellation
Tell the support agent you want to cancel Fitbit Premium. They may offer a discounted rate or pause option before proceeding. Ask for a confirmation email once the cancellation is complete so you have a record.
How to Cancel Fitbit Premium on PayPal
If you paid for Fitbit Premium using PayPal as your billing method, you can stop future charges directly through your PayPal account by cancelling the automatic billing agreement. It is also a good idea to cancel through Fitbit’s website at the same time to ensure your account is fully closed. To see how MoneyPilot can help you track and cancel all recurring charges in one place, read how MoneyPilot works.
1
Log In to PayPal
Go to paypal.com and sign in to your account. Click the Settings gear icon in the top-right corner to open your account settings.
2
Go to Payments
Click Payments in the top navigation menu, then select Manage automatic payments or Manage pre-approved payments. This lists all merchants authorized to charge your PayPal account automatically.
3
Find Fitbit or Google in the List
Locate the Fitbit or Google billing agreement in the list of automatic payments. Click on it to view the payment details and billing history for your Fitbit Premium subscription.
4
Cancel the Automatic Payments
Click Cancel or Cancel automatic payments and confirm your choice. This stops future PayPal charges from Fitbit. Follow up by logging into fitbit.com to formally cancel your subscription there as well.
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Knowing how to cancel Fitbit Premium is relatively straightforward once you know which platform to use. The main complication is that Fitbit Premium can be purchased through four different channels – the website, Apple App Store, Google Play, or PayPal – and you must cancel through the same channel you used to subscribe. If you cannot remember where you signed up, checking each location adds a few extra minutes. There are no early termination fees and no difficult retention flows, making this one of the easier subscription cancellations compared to services like YouTube Music. Consumer finance experts at Consumer Reports recommend always saving your cancellation confirmation email as proof of termination.
Savings Calculator
Find out how much you could save by cancelling your Fitbit Premium subscription.
How much are you paying?
$
Payment frequency
$599.40
Savings by cancelling
-$599.40
Loss if you keep paying
Projected over 5 years
Estimated Time
Around 5-10 minutes if you cancel through the Fitbit website or your device’s app store. If you need to contact Fitbit customer support directly, allow an additional 10-20 minutes for wait time and the cancellation conversation.
MoneyPilot is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action.
Fitbit Premium Refund Policy
⚠️ Fitbit’s standard policy is that Premium subscriptions are non-refundable. If you were charged recently through Google Play or the Apple App Store, those platforms have their own refund processes that may help.
Fitbit generally does not offer refunds for cancelled Premium subscriptions. When you cancel, your access continues until the end of your current billing period and you are not charged again – but you will not receive a prorated refund for unused days. If you subscribed through the Apple App Store, you can request a refund directly from Apple via reportaproblem.apple.com within a short window after being charged. Google Play also has a refund request process at play.google.com/store/account/subscriptions for recent charges. For subscriptions purchased directly through Fitbit, contact support at (877) 623-4997 to discuss your situation – refunds may be considered on a case-by-case basis. If you are looking for tools to identify and cancel subscriptions you forgot about, see our breakdown of whether MoneyPilot is worth it for managing recurring charges.
Fitbit Premium Most Popular Plans and Pricing
Plan
Price
Details
Fitbit Premium Monthly
$9.99 / month
Full access to all Fitbit Premium features on a flexible month-to-month basis
Advanced sleep analysis – Personalized health reports – Workout video library – Stress management tools – Guided breathing sessions
Fitbit Premium Annual
$79.99 / year
All Premium features at a discounted rate billed once per year
Saves approximately $40 compared to monthly billing – Same full feature access – Renews automatically each year
Fitbit Premium Free Trial
Free for 90 days
New subscribers can try Fitbit Premium free for up to 90 days
Available to new Premium subscribers only – Credit card required – Converts to paid monthly plan after trial ends unless cancelled
Frequently Asked Questions
Yes, you can cancel Fitbit Premium at any time with no early termination fees. Your subscription remains active through the end of your current billing period – monthly or annual – and will not automatically renew after that. You will not be charged again once the cancellation is confirmed. The process for how to cancel Fitbit Premium takes just a few minutes through your account settings or your device’s app store.
Common reasons people cancel Fitbit Premium include not using the advanced features enough to justify the monthly cost, switching to a different fitness tracker or smartwatch platform, finding that the free Fitbit app already provides the basic data they need, or simply cutting back on subscription spending. Some users also cancel after a free trial ends if they did not find the Premium features compelling enough to pay for.
To cancel Fitbit Premium you will need your Fitbit account email address and password. If you subscribed through the Apple App Store, you need access to the Apple ID used for the purchase. For Google Play subscriptions, you need access to the Google account. If contacting customer support, having your billing details, last payment amount, and the last 4 digits of your payment card handy will speed up the identity verification process.
Fitbit’s cancellation policy allows you to cancel your Premium subscription at any time through your account settings, the Fitbit mobile app, or the app store where you originally subscribed. There are no cancellation fees or penalties. Your Premium access continues until the end of the billing period you have already paid for. The subscription will not renew after that date. Knowing how to cancel Fitbit Premium through the correct channel – matching where you subscribed – is the key step.
Fitbit’s standard policy is that Premium subscriptions are non-refundable once charged. However, if you subscribed through Google Play you may be able to request a refund from Google directly within a short window after the charge. Apple App Store purchases can be disputed through Apple’s reportaproblem.apple.com page. If you believe you were charged in error or subscribed accidentally, contact Fitbit support at (877) 623-4997 as they may consider refunds on a case-by-case basis.
