Cerebral is an online mental health platform that provides therapy, medication management, and psychiatric care through virtual appointments. Plans range from $85 per month for medication management to $295 per month for combined therapy and medication. If you see a charge from Cerebral on your bank or credit card statement, it is most likely your subscription auto-renewing. Below, you will find exactly how to cancel your Cerebral subscription quickly using any method available.
Published March 2026 Last updated on March 2026 5 min read
How to Cancel Cerebral on Cerebral.com
You can cancel your Cerebral subscription directly through the Cerebral website or app. This is the most straightforward method for most subscribers. For detailed information, visit Cerebral’s official account page.
1
Sign In to Your Account
Go to cerebral.com in your web browser or open the Cerebral app and sign in with your email and password.
2
Navigate to Account Settings
Click on your profile icon or navigate to Account or Settings from the main menu.
3
Find Subscription Settings
Look for Subscription, Membership, or Billing in your account settings. Click to view your current plan details.
4
Cancel Your Subscription
Click Cancel Subscription or Cancel Membership. Follow the confirmation prompts carefully. You may be asked to provide a reason for cancelling. Confirm your cancellation and save any confirmation number provided.
How to Cancel Cerebral on Apple App Store
If you subscribed through Apple in-app purchase on iPhone or iPad, you must cancel through Apple. Cerebral cannot process App Store cancellations.
1
Open Settings on iPhone or iPad
Tap the Settings app on your iOS device, then tap your name at the top to access your Apple ID settings.
2
Go to Subscriptions
Tap Subscriptions to see all active and expired subscriptions linked to your Apple ID.
3
Select Cerebral
Find and tap Cerebral in your subscription list.
4
Cancel Subscription
Tap Cancel Subscription and confirm. Your access to Cerebral services remains active until the end of your current billing period.
How to Cancel Cerebral on Google Play Store
If you subscribed through Google Play on Android, you must cancel through Google Play. Cerebral cannot process Play Store cancellations.
1
Open Google Play Store
Launch the Google Play Store app on your Android device. Tap your profile icon in the top-right corner.
2
Go to Payments & Subscriptions
Tap Payments & subscriptions, then tap Subscriptions to see all active subscriptions.
3
Select Cerebral
Find and tap Cerebral in your subscription list.
4
Cancel Subscription
Tap Cancel subscription and follow the prompts. Select a reason if asked, then confirm. Access continues until the billing period ends.
Go to help.cerebral.com in your browser and look for the contact or support section.
2
Start a Chat or Email Request
Use the in-app chat feature or submit a support request via email. Select your issue type as billing or subscription related.
3
Provide Account Details
Include your account email, full name, and a clear statement that you want to cancel your subscription. Request written confirmation of the cancellation.
4
Wait for Confirmation
Cerebral support typically responds within 1-3 business days. Keep any confirmation emails for your records. Follow up if you do not receive confirmation within that timeframe.
How to Cancel Cerebral on PayPal
If you signed up through PayPal, you can cancel the recurring payment directly from your PayPal account.
1
Log In to PayPal
Go to paypal.com and sign in with your PayPal email and password.
2
Open Settings
Click the Settings gear icon in the top-right corner of your PayPal dashboard.
3
Go to Payments
Click Payments, then click Manage automatic payments or Manage pre-approved payments.
4
Cancel Cerebral
Find Cerebral in the list, click on it, then click Cancel to stop future automatic payments.
Difficulty
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Cancelling Cerebral is moderately difficult. While the online process is available, some users have reported that the cancellation flow involves multiple confirmation steps. In the past, Cerebral faced regulatory action for making cancellations overly burdensome. The process has improved since then, but you should still allow extra time. If you subscribed through Apple or Google Play, you must cancel through that platform.
Estimated Time
On average, it takes 0005 minutes to cancel a Cerebral subscription.
How to Contact Cerebral
Cerebral primarily offers support through their online help center, in-app chat, and email. There is no dedicated phone support line for cancellations.
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The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual advice.
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Savings Calculator
Find out how much you could save
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Savings over 5 years from cancelling your $85.00/month subscription
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Loss if you keep paying
Cerebral Refund Policy
Cerebral does not typically offer refunds for past subscription payments. If you cancel before your next billing cycle, you will not be charged for the following month. Your access to care continues until the end of your current billing period. It is important to note that abruptly stopping certain medications can be harmful – consult your prescriber about a safe discontinuation plan before cancelling. For subscriptions purchased through Apple or Google Play, refund policies are governed by those platforms. Learn more about MoneyPilot’s subscription management tools to help track and cancel unwanted subscriptions.
Cerebral Plans & Pricing (2026)
Plan
Price
Details
Cerebral Medication Management
$85 / month
Virtual prescriber visits, medication delivery, and ongoing prescription management for mental health conditions.
Cerebral Therapy
$175 / session
One-on-one therapy sessions with a licensed therapist via video call.
Cerebral Therapy + Medication
$295 / month
Combined therapy sessions and medication management for comprehensive mental health care.
Cerebral Couples Therapy
$325 / month
Virtual couples therapy sessions with a licensed therapist.
Related Cancel Guides
Looking to cancel other health and wellness subscriptions? Check out these step-by-step guides:
Yes, you can cancel your Cerebral subscription at any time through the website, app, or by contacting customer support. Your access to care continues until the end of your current billing period.
Why Do People Cancel Cerebral?
Common reasons include finding more affordable therapy options, switching to in-person care, completing their treatment goals, insurance changes, or wanting to try alternative mental health platforms like BetterHelp or Talkspace.
What Information Do I Need to Cancel Cerebral?
You need your Cerebral account email and password. If contacting support, have your billing details and subscription information ready for verification.
What Is Cerebral’s Cancellation Policy?
Cerebral allows cancellation at any time. Your access continues until the end of your billing period. Refunds are not typically provided for past payments. Important: discuss medication discontinuation with your prescriber before cancelling.
Can I Get a Refund from Cerebral?
Cerebral does not typically issue refunds for past subscription payments. If you cancel before your next billing cycle, you will not be charged going forward. For App Store or Google Play purchases, you can request a refund through Apple or Google.
Refunds, Reactivation & Troubleshooting
How Long Does It Take to Cancel Cerebral?
Cancelling through the website or app takes about 5 minutes. If you contact support, expect a response within 1-3 business days. The overall process should be completed within a few days at most.
What Happens to My Prescriptions After I Cancel Cerebral?
Your prescriptions will not automatically renew after your subscription ends. It is critical to discuss a safe discontinuation plan with your prescriber before cancelling, especially for medications that require tapering. You should arrange for continued care with another provider if needed.
Can I Reactivate Cerebral?
Yes. You can resubscribe to Cerebral at any time through the website or app. You may need to complete a new intake assessment depending on how long your account was inactive.
What if I Cancelled Cerebral but Am Still Being Charged?
Verify your subscription status in your Cerebral account and check your app store settings if applicable. If charges continue after confirmed cancellation, contact Cerebral support with your cancellation confirmation and request a refund for unauthorized charges.
Does Cancelling Remove the Cerebral App?
No, cancelling your subscription does not remove the app from your device. You will simply lose access to appointments, prescriptions, and messaging with your care team when your billing period ends.
Cerebral May Show Up On Your Statement As:
CEREBRAL CEREBRAL INC CEREBRAL *SUBSCRIPTION CEREBRAL HEALTH
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